Information We Collect
We collect the information you give us when you call, fill out a form, or book a service. That includes your name, phone number, email address, and the address where the water damage happened.
When you describe your problem, we may note details about your property, such as the type of flooring, the location of the leak, or the size of the affected area. This helps our technicians arrive prepared.
Like most websites, we also collect basic technical data automatically. That includes your IP address, browser type, and the pages you visit on our site.
How We Use Information
We use your contact details to schedule your appointment, send a technician to your door, and follow up on the work we completed. If you ask for an estimate, we use your information to prepare it.
We may use your email or phone number to send appointment reminders or updates about your restoration. We do not send marketing messages unless you ask us to.
We also use collected data to improve our services, train our team, and keep accurate records of the work we perform.
Cookies and Tracking
Our website uses cookies to remember your preferences and understand how visitors move through our pages. A cookie is a small file stored on your device.
You can disable cookies in your browser settings at any time. If you do, some parts of our site may not work as smoothly, but you can still call us at +1 (832) 225-4606 to get help.
Analytics and Third-Party Tools
We use trusted third-party tools, such as website analytics providers, to see how people find and use our site. These tools collect anonymous data like page views and visit duration.
We may also use scheduling or customer communication platforms to manage appointments and messages. These providers only access the information needed to perform their function, and they are required to protect it.
Data Sharing and Disclosure
We do not sell your personal information. We share it only when necessary to complete your restoration, such as with our own technicians or a subcontractor working on your property.
We may share information if the law requires it, or if we need to protect the safety and rights of our team, our customers, or the public.
If our business is ever sold or merged, your information may transfer to the new owner under the same privacy commitments.
Data Retention
We keep your information for as long as needed to serve you and to meet our legal and accounting obligations. That usually means seven years after your last service.
When we no longer need your data, we delete it securely or remove anything that could identify you.
Data Security
We protect your information with reasonable administrative, technical, and physical safeguards. That includes limiting access to only the team members who need it to do their jobs.
No method of transmission over the internet is completely secure. We cannot promise absolute security, but we work hard to keep your data safe and we review our practices regularly.
Your Rights
You can ask us to see, correct, or delete the personal information we hold about you. You can also ask us to stop sending you messages.
To make a request, call us at +1 (832) 225-4606 or email us at info@waterrestorationsexpert.com. We will respond within a reasonable time and help you however we can.
Children's Privacy
Our services are for homeowners and property managers. We do not knowingly collect personal information from children under 13.
If you believe a child has given us personal information, please contact us so we can delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the new version on this page with a new effective date.
If we make a major change, we will make it clear on our website. Your continued use of our site or services after an update means you accept the revised policy.